Delivery/Pick Up

For purchases over HK$150 in Hong Kong and delivery within the country, you can enjoy free standard delivery service. Complete your order and payment before 6pm to enjoy delivery the next day at the earliest (not applicable to Saturdays, Sundays and public holidays).

The delivery service time and scope are subject to the courier company. When the goods arrive, please make sure that the packaging or outer carton of the goods is intact, and check whether the ordered quantity matches.

After the goods arrive at the courier company, the responsibility for the goods lies with the customer.

SF Express (only available to Hong Kong, Macau and Mainland China) Terms link:

SF Waybill Terms and Conditions (sf-express.com)

Hongkong Post (Other Countries) Terms Link:

https://www.hongkongpost.hk/tc/home/index.html

If the credit card you use is delayed in approving the payment, the delivery date will be adjusted accordingly. All delivery dates and times are estimated delivery dates and times. We are not responsible for any loss or damage you may suffer as a result of delivery delays.

If you need to change the delivery address, date and/or time, add additional purchases and request delivery together, or change the purchased goods, you must call our staff at least 24 hours before delivery (10 a.m. to 10 p.m. (excluding Sundays and public holidays) or contact us through the designated method of the electronic store to make arrangements.

If the delivery man fails to complete the delivery and sign for the delivery due to security issues or other reasons at your registered delivery address, we have the right to require you to pick up the goods directly from our company without making delivery arrangements. In case of any dispute, we reserve the right to make the final decision.

Delivery within Hong Kong and order over HKD 150 will have free delivery service. If the order finished ordering and payment before 6:00pm, we may be able to deliver on next day (Except Sat, Sun and Public Holiday).

The delivery schedule will follow 3rd party delivery company's standard. When the goods is delivered to you, please check the packaging and carton box is in good condition, and the quantity is correct.

When the goods arrive to 3rd party delivery company the responsibiltiy of the goods will be own by customer.

SF Express (Only for Hong Kong, Macau & China) terms and conditions on delivery:

SF Waybill Terms and Conditions (sf-express.com)

For other countries, please check with Hong Kong Post Office:

https://www.hongkongpost.hk/tc/home/index.html

We will adjust the delivery schedule if the payment by credit card has delay in confirmation. Entsuki Coffee is not responsible for the loss due to the delayed delivery from above.

If the order has changes in address, date / time, or request new item and would like to deliver together, or there is changes in item / quantity, you have to contact our staff 24 hours before delivery. (Office hour: 10:00am to 10:00pm, except Sat, Sun and Public Holiday).

If there is issue on delivery due to security guard approval of entrance to the permise, Entsuki Coffee has the right to ask customer to take the goods from our store, and not arrange delivery. If there is any dispute, Entsuki Coffee reserve the right for final decision.