Order over $150 with Free Delivery (PRC, HK, Macau only) Order over $150 with Free Delivery (PRC, HK, Macau only)

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Return & RefundReturn & Refund

General situation:

Note: No unreasonable refunds/exchanges

Generally, we do not accept any requests for product exchanges or order cancellations.

• No shipping fee will be refunded for any exchange or return of an order.

• You must immediately check whether the ordered goods are damaged and complete when receiving the goods (including delivery or self-pickup). If you find that the product you ordered is damaged, you can contact us to arrange a replacement.

• If we agree that you have the right to replace the product, but the requested product has been sold out, we will refund the relevant money to you.

• Please present us with the original purchase receipt or the relevant electronic receipt before accepting a product exchange.

• We have the right to refuse to replace goods that have been signed for due to appearance problems and incomplete accessories. If the gift given is damaged, we will arrange for a replacement as soon as possible.

• We will not arrange product replacement after the product has been delivered and the packaging has been opened.

• Replacement products must be returned with complete packaging, accessories, and instructions.

• Replacement items must not be damaged, damaged, or have been wet.

• Items must be returned together with any free gifts included with the purchase, otherwise the value of the free gifts will be deducted from the refund. 

 General:
 
Note: No unreasonable refund / exchange

 In general, we do not accept any requests for product exchanges or order cancellations.

 • Any exchange or return of any order will not refund the shipping fee.

 • When you receive the goods (including delivery or self-pickup), you must immediately check whether the ordered goods are damaged and complete. If you find that the product you ordered is damaged, you can contact us to arrange a replacement.

 • If we agree that you have the right to exchange the product, but the item requested for the exchange is sold out, we will refund the relevant money to you.

 • Please present us the original purchase receipt or the relevant electronic receipt before accepting the product exchange.

 • We have the right to refuse to replace the signed goods due to the appearance of the goods and the lack of accessories. If the gift is damaged, we will arrange to reissue it as soon as possible.


 
• We will not arrange product replacements after the product has been shipped and the packaging has been opened.

 • Replacement products must be returned together with complete packaging, accessories and instructions.

 • Replacement items must be free from damage, damage and moisture.

 • Items must be returned with any free gifts included with the purchase, or the value of the free gifts will be deducted from the refund.

Course Terms and Conditions:
1. Our company will be responsible for the coffee machine, equipment and ingredients for the course.

2. The content of the course will be adjusted according to the progress of the students on that day.

3. Bad weather arrangements:
3.1 Tropical Cyclone Warning Signal No. 8 or above: If the Tropical Cyclone Warning Signal No. 8 or above is lowered less than 2 hours before the start time of the activity, the activity on that day will be postponed.
3.2 If the black rainstorm warning signal is in effect before the event, the event will be postponed until the black rainstorm warning signal is removed. If the black rainstorm warning signal is lowered less than 2 hours before the event starts, the event will be postponed.

4. Cancel class schedule:
4.1 After the cancellation is confirmed, the fees paid will not be refunded.
4.2 If the class location cannot be opened due to the epidemic, classes will be postponed.

5. Class rescheduling: If the postponement is confirmed 3 days before the event, no additional fee will be charged. If the postponement is not confirmed 3 days before the event, our company will charge an administrative fee of HK$500. 

 Course Terms and Conditions :

 1. Our company will be responsible for the coffee machine, equipment and ingredients of the course.

 2. The content of the course will be adjusted according to the progress of the students on that day.

 3. Inclement weather arrangements: 
3.1 Tropical Cyclone Warning Signal No. 8 or above: If the Tropical Cyclone Warning Signal No. 8 or above is lowered and it is less than 2 hours before the event starts, the event will be postponed on that day.
 3.2 If the black rainstorm warning signal is in force before the event, the event will be postponed until the black rainstorm warning signal is lowered. If the black rainstorm warning signal is lowered and it is less than 2 hours before the start time of the activity , the activity will be postponed on that day.

 4. Cancellation of class arrangements:
 4.1 Once the cancellation is confirmed, the fees paid will not be refunded.
 4.2 Due to the epidemic situation, the class location cannot be opened, and the class will be postponed.

 5. Class rescheduling arrangement: If the postponement is confirmed 3 days before the activity, no additional fee will be charged. If the postponement is not confirmed 3 days before the event, our company will charge an administrative fee of HK$500.