Delivery/Pick Up
For purchases over HK$150 in Hong Kong, Macau and Mainland China and delivery within the country, you can enjoy free standard delivery service. Complete your order and payment before 6pm to enjoy delivery the next day at the earliest (not applicable to Saturdays, Sundays and public holidays).
Estimated delivery time in Hong Kong:
For industrial and commercial areas and non-industrial and commercial areas, delivery is expected to take 3-6 working days;
For outlying island areas, delivery is expected to take 4-7 working days.
For delivery services to individual outlying islands, please refer to the following information:
Lamma Island: Tuesday and Friday Cheung Chau: Monday and Thursday Ping Chau: Wednesday and Saturday
Estimated delivery time for Macau and Mainland China:
It is expected to be delivered within 5-8 working days (delivery service on Sundays and public holidays is not currently supported).
For purchases over HK$400, you can enjoy free ordinary shipping service ( Hong Kong Post Surface Mail ), with delivery completed within two working days at the earliest (Saturdays, Sundays and public holidays are not included). If necessary, you can upgrade to express delivery service by paying the shipping fee, and delivery can be completed within one working day at the earliest.
The delivery service time and scope are subject to the courier company. When the goods arrive, please make sure that the packaging or outer carton of the goods is intact, and check whether the ordered quantity matches.
After the goods arrive at the courier company, the responsibility for the goods rests with the customer.
SF Express (only available to Hong Kong, Macau and Mainland China) Terms link:
SF Waybill Terms and Conditions (sf-express.com)
Hongkong Post (Other Countries) Terms Link:
https://www.hongkongpost.hk/tc/home/index.html
If the credit card you use is delayed in approving the payment, the delivery date will be adjusted accordingly. All delivery dates and times are estimated delivery dates and times. We are not responsible for any loss or damage you may suffer as a result of delivery delays.
If you need to change the delivery address, date and/or time, add additional purchases and request delivery together, or change the purchased goods, you must call our staff at least 24 hours before delivery (10 a.m. to 10 p.m. (excluding Sundays and public holidays) or contact us through the designated method of the electronic store to make arrangements.
If the delivery man fails to complete the delivery and sign for the delivery due to security issues or other reasons at your registered delivery address, we have the right to require you to pick up the goods directly from our company without making delivery arrangements. In case of any dispute, we reserve the right to make the final decision.
Delivery within Hong Kong, Macau & China and order over HKD 150 will have free delivery service. If the order finished ordering and payment before 6:00pm, we may be able to deliver on next day (Except Sat, Sun and Public Holiday).
Estimated Delivery Time within Hong Kong:
The commercial and industrial areas: Expected to be delivered around 3-6 working days after the order is placed;
The outlying islands: Expected to be delivered around 4-7 working days after the order is placed;
Please refer to below schedule for individual Outlying Islands:
Lamma Island: Tuesday & Friday
Cheung Chau: Monday & Thursday
Peng Chau: Wednesday & Saturday
Estimated Delivery Time within Macau & China:
Estimated no later than 5-8 business days (Sunday & public holidays delivery is not supported currently).
Order over HKD 400 will have free normal postage service (Hong Kong Post Ordinary Packet), and delivery can be completed within two working day at the earliest. (Except Sat, Sun and Public Holiday).If necessary, you can upgrade to express delivery service (Hong Kong Post SpeedPost) by paying extra fee for shipping, and delivery can be completed within one working day at the earliest.
The delivery schedule will follow 3rd party delivery company's standard. When the goods is delivered to you, please check the packaging and carton box is in good condition, and the quantity is correct.
When the goods arrive to 3rd party delivery company the responsibiltiy of the goods will be own by customer.
SF Express (Only for Hong Kong, Macau & China) terms and conditions on delivery:
SF Waybill Terms and Conditions (sf-express.com)
For other countries, please check with Hong Kong Post Office:
https://www.hongkongpost.hk/tc/home/index.html
We will adjust the delivery schedule if the payment by credit card has delay in confirmation. Entsuki Coffee is not responsible for the loss due to the delayed delivery from above.
If the order has changes in address, date / time, or request new item and would like to deliver together, or there is changes in item / quantity, you have to contact our staff 24 hours before delivery. (Office hour: 10:00am to 10:00pm, except Sat, Sun and Public Holiday).
If there is issue on delivery due to security guard approval of entrance to the permise, Entsuki Coffee has the right to ask customer to take the goods from our store, and not arrange delivery. If there is any dispute, Entsuki Coffee reserve the right for final decision.